Refund Policy

This Refund Policy explains how refund requests are handled for Tutu software products, including software licenses, subscriptions, usage credits, and optional cloud-assisted productivity features.

1. Refund request window

If you believe there is a billing error or a serious product issue, contact us within 7 days of purchase at bigpox12@gmail.com. Refund requests are reviewed case by case and are not guaranteed.

2. Usage credits

Unused usage credits may be reviewed for refund only within the refund request window. Credits that have already been consumed by cloud-assisted processing are not refundable because third-party infrastructure and processing costs may already have been incurred.

3. Subscriptions

You may cancel future renewals at any time through the billing flow or by contacting support. Cancellation stops future billing but does not automatically refund past subscription periods unless required by law or approved by us after review.

4. Non-refundable cases

Due to the digital nature of our products, purchases are generally non-refundable once a license, activation code, subscription entitlement, download access, or usage credits have been delivered, activated, or used. Refunds may also be declined for abuse, violation of our Terms of Service, completed services that have already been consumed, requests made after the refund request window, or purchases made through a third-party marketplace that requires refunds to be handled by that marketplace.

5. How refunds are processed

Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider, bank, card network, and country or region.

6. Payment provider terms

Some payments may be processed by a merchant of record or payment service provider. Their checkout, tax, fraud review, and refund rules may also apply.

7. Contact

To request a refund, contact us at bigpox12@gmail.com and include your order email, order ID if available, purchase date, and a short description of the issue.